Beschrijving
– Comprehensive coverage of practice management skills includes leadership, financial management, and strategic planning, as well as telephone skills, appointment scheduling, admitting and discharging patients, and communicating with clients. – Coverage of clinical assisting ranges from examinations and history-taking for patients, to kennels and boarding procedures. – Veterinary Ethics and Legal Issues chapter helps you learn to protect the practice and run a practice based on ethical principles and veterinary laws. – End-of-chapter review questions reinforce key concepts and measure mastery of the content. – End-of-chapter Practice Managers Survival Checklist allows you to review the most essential information. – Versatile text can be used by practice managers to study for the CVPM exam. – Updated content highlights important technological and professional updates to the field impacting medical record management. – New chapters covering telehealth and practice integrative management software are included. – Current coverage includes a revised Leadership, Professional Development and Human Resources chapter and expanded content in Strategic Planning and Marketing chapters.
